Hiring and firing is its own beast. Once we finally embraced that hiring is a technical skill to develop, we had lots of face plants learning everything the hard way. At the time of this writing, we’ve had 29 team member move on or be let go. We actively have 12 on payroll right now.
All that to say, we’ve learned a thing or two about what to do…and most importantly, what not to do. We are by now means HR experts, but if you are looking for a simple system to test talent before full-on marriage, we’ve got you covered.
Thanks to Alex’s incredible intentionality, we also have a remarkable offboarding process. Everyone leaves feeling loved and appreciated. They use the word gratitude for their experience at our company, and we want those same high vibes for you!
If you aren’t familiar with the term SOP, you’re about to fall in love with these little operational beasts. SOP is short for Standard Operating Procedure. The idea behind an SOP is that you describe the steps to a specific task so that anyone can follow the directions to execute. (As in this is how you stop doing it all yourself and get someone else to do things done as you want it!)
Why playbooks are so valuable is that this is how you finally get your time back in your business! This is how you train staff effortlessly. This is how you reduce and eliminate mistakes. It’s how you improve, simplify and scale.
Our fave mentor calls SOPs playbooks, and we’re fully on board with that.
Shop Our Playbooks
What To Expect
Your tech stack will be different than ours. Go through the templated playbook and customize for your unique business systems.
We pledge to not take ourselves too seriously!
1. Choose a Playbook
Choose your playbook and “add to cart” to purchase. Upon checkout, you’ll get access to your playbook (and video training) in your email inbox within minutes.
We have a rule that if the playbook exists, it must be open when doing that task. Start building a playbook culture in your team by role modeling use of the playbooks.
Meredith and Alex are the kind of people who understand concepts fully and are able to articulate the key ideas and processes (of anything as far as I can tell, lol) extremely efficiently. When you don't have the bandwidth to get deep on each and every part of your business (who does!), her playbooks are a dream come true! My favorite thus far has been the Dreamy Customer Journey Mapping Playbook as I have reinvented my business from 1-1 coaching to a community/course model. The playbooks are exactly what you are hoping them to be, simple yet deep, and comprehensive yet streamlined. Thank you Universe, Meredith and Alex!
You both have such a gift for systems and processes that SING. You make my brain so happy (and clear!) and these SOP playbooks have saved me sooooo much time and headache. I'm so glad to have found you!
Meredith and Alex's SOP playbooks have entirely turned our company around. Getting front row seats to how they operate their company and do so extremely methodologically, thoughtfully and strategically, has raised the bar for us so much to run an efficient company optimized for impact. Receiving actual blueprints of how they do it, so we don't have to reinvent the wheel, has easily saved us 5-figures in expenses we would have needed to spend to create these from scratch or realize in the first place where our gaps were. Because of Meredith and Alex's playbooks we feel like our operations are finally matching our potential and have been firing on all cylinders since we were introduced to their playbooks! The team is happier, more balanced, and our smoother operations and systems not only greatly benefit us and our members now, but set up for optimal success down the road for unexpected transitions or interruptions on our team.
I always appreciate getting to brainstorm with Meredith and talk through things. Since she and Alex are further ahead of me in building a company, it’s been super helpful to get their insights on our current business challenges that they have already worked through in the past. Every time I speak with Meredith, I feel like she’s saving me from weeks of time trying to figure it out on my own.
The Onboarding and Offboarding Playbook SOP has been an incredibly helpful template for MomUp. It is a trusty guide that not only keeps us organized and processes outlined but makes it easy to onboard new employees. It’s organized, easy to follow and keeps things running efficiently at MomUp where time is always of the essence.
BUILD YOUR OWN SOP PLAYBOOK
No matter your industry, learn how to build your own SOP playbook using our template as a starting point. Developing standard operating procedures for your business does NOT need to be complicated. We’ll show you how to excite your team (even if it is a small team!) in the process, so you have a full playbook in no time.